Day Services

Day Services aims to improve the quality of life for people age 17 years or older living with a life limiting condition by offering therapeutic care and a range of activities to support you and your family, carers or friends. We will tailor your day to meet your individual needs focusing on how you are coping and helping to ease some of the physical and emotional difficulties you may be experiencing as a result of your illness. You will have the opportunity to make new friendships, be given support to manage your condition and maintain your independence.

Day services is the coordination hub for all Hospice outpatient services including medical outpatients, complementary therapy, psychological support and rehabilitation.

It also offers a drop in clinic operating on a Wednesday afternoon between midday and 3.30pm providing advice, information and support, and a peer support group weekly on a Friday between 2.30pm and 4.00pm; a social group for anybody diagnosed with a life limiting illness their family, friend or carer.

How can I access Day Services?

Referrals will be accepted from any healthcare professional patient, relative or carer. When referrals are received contact may be made with relevant health care professionals to obtain clinical information. Please complete the referral form above and post it to the address shown at the top of the form. Alternatively, you can Email the completed form to: [email protected].

For an urgent referral 'out of hours', or at weekend, please phone 01282 440101.

No referral is needed to the drop in service; you can just call in and meet with a member of our team

What happens next?

Once a referral is received, a member of the team will contact you to arrange an assessment visit. At the assessment, one of our health care professionals will discuss your care needs with you and any relevant family members, and agree a plan for future visits taking account of your goals and personal interests. This plan of care may include: -

  • Individual or group support
  • Symptom management
  • Self management guidance
  • Rehabilitation and/or exercise
  • Creative therapies

We will review your plan of care periodically, at which point you may be discharged or a new plan of care agreed.


Where possible we ask you to arrange your own transport; however Hospice transport can be provided. We have volunteer drivers who can collect you in their own car, or there are purpose-built minibuses which are equipped to transport wheelchair users, people with mobility problems and those on oxygen. An assessment may be necessary for this.


A freshly prepared three-course lunch, cooked on the premises, is provided for those present over lunch time. If you have a small appetite, homemade soup and sandwiches are available. Provision is made for anyone with special or cultural dietary requirements.

Medical care

Your medical care remains the responsibility of your own GP. If you have symptoms that cannot be managed by your specialist nurse or GP you may be referred to the Hospice medical outpatient service.

If you require urgent medical attention during your visit you may be taken to the nearest Urgent Care or Emergency Department.

What should I bring?

It is most important that you bring the medication you are currently prescribed in the original container(s); these will be used during your visit with us. Also, bring any dressings, walking aids and details of any pending medical or hospital appointments

We would prefer you not to bring valuables or large amounts of money into the Hospice. We cannot accept responsibility for money or valuables, but they can be retained in one of our lockers.

Who will be looking after me?

The day service team is made up of registered nurses, allied healthcare professionals, members of the rehabilitation team and volunteers, supported by the spiritual care, family support, complementary therapy, catering and domestic teams.

How do I contact Day Services?

You can contact the Day Service and Outpatient team five days a week by telephoning 01282 440110 between 8am and 6pm Monday to Friday.


Pendleside operates a no-smoking policy. However, a smokers’ lounge is provided for patient-only use and a smoking shelter is available in the Hospice grounds.

What if English is not my first language?

If English is not your first language we have a translator service available.

If you want to know more about Day Services, please telephone 01282 440110.