Family Support & Bereavement

Our Family Support Service provide support and counselling to adults, children and families who are caring for a loved one or who have been affected by a bereavement (or expected bereavement) and who live within the Burnley and Pendle community.

How can I access the Family Support service?

People are able to refer themselves to the service and we also accept referrals from relatives, carers, healthcare professionals, school services etc. It is important that the person being referred, parent or guardian, has consented to the referral before it is completed and we may need to contact relevant healthcare professionals to obtain more information. You may complete a referral form and email the completed form to:  [email protected] 

Self-referrals are also accepted by telephoning 01282 440102

We do accept referrals through the post but this will add delays to us receiving it and being able to offer services.

For further information, please contact the Family Support team on 01282 440102. We have a private voicemail so if you need to leave a message you can do so safely and with confidentiality assured.

What happens next?

When a referral has been received, it will be reviewed and a member of the Family support team will complete a telephone assessment with the person (parent or guardian) to identify their needs and arrange suitable support.

How do I contact the team?

The Family Support team can be contacted Monday – Friday between 9am and 5pm by telephoning 01282 440102

Who will provide the support?

The Family Support team is made up of experienced, qualified (BACP registered) counsellors, student counsellors and volunteers.

Where will the support take place?

Support and counselling sessions can be provide in a variety of manners to meet the needs of the individual. These include:

  • Individual face to face sessions
  • Family sessions
  • Group sessions
  • Individual telephone sessions
  • Individual video sessions

Pendleside Hospice has a dedicated Family Support Centre which is a separate from the main Hospice building. It consists of 4 dedicated counselling rooms with one room specifically designed for children.

Support can also be provided in the community, in schools, and in some cases, at home.

For more information please contact the Family Support team on 01282 440102 or e-mail our Health, Wellbeing and Rehabilitation Manager Julia O'Neill: [email protected]