Inpatient unit

The inpatient unit provides assessment and symptom control, rehabilitation and end-of-life care for people 17 years of age or over, with a life limiting illness.

The unit has 10 rooms, all with en-suite (toilet & washbasin), TV, DVD, radio and telephone, and views of the  gardens.

If there is a need for relatives to stay overnight, en-suite accommodation is available to sleep up to two people.

How can I access the inpatient unit?

Referrals will be accepted from any patient, relative, carer or healthcare professional. When referrals are received contact may be made with relevant health care professionals to obtain clinical information. You may complete the referral form above and post or fax it to the address/number shown at the top of the form. Alternatively, you can Email the completed form to: For an urgent referral 'out of hours', or at weekend, please phone 01282 440101.

What happens next?

When a referral has been received, it will be discussed by the medical and nursing team and prioritised according to individual need and bed availability. Once we are in a position to offer you a bed, a member of the nursing team will contact you to organise your admission.

What should I bring?

  • Comfortable day clothes (if you wish to get dressed).
  • Night clothes
  • Dressing gown and slippers
  • Toiletries
  • Tissues
  • Small change for newspapers
  • Walking sticks, zimmer frames, spectacles, dentures, hearing aids etc.
  • Details of any pending medical or hospital appointments

It is possible to bring electrical items with you, such as laptops; however, these will need to be checked by our maintenance team before use.

We would prefer you not to bring valuables or large amounts of money into the Hospice. We cannot accept responsibility for money or valuables kept in your bedroom, but they can be retained in our safe.

It is most important that you bring the medication you are currently prescribed in the original container(s); these will be used during your stay with us. Also, bring any dressings, catheter bags, continence equipment and your own nebuliser if you have one.

Who will be looking after me?

The inpatient team is made up of specialist doctors, registered nurses, healthcare assistants and volunteers, supported by the rehabilitation, spiritual care, family support, complementary therapy, catering and domestic teams.

You will be told the name of the nurse looking after you each day.

What happens during admission?

When you first arrive you will be met and given time to settle in before being seen by a member of the team. You will be involved in the planning of your care and treatment during your stay. It may be necessary to review and change some of your medication in order to better control your symptoms. We will discuss why we are making these changes with you, and if you agree, with your family too.

We will respect your culture, religious beliefs, physical, personal and emotional needs. We will also seek to maintain your right to privacy in relation to your own space, belongings and financial affairs

Infection Control

Nowadays, much is written about acquired infections.  You will notice alcohol gel dispensers by the entrance to the inpatient unit and outside each room.  It is advisable that you wash your hands on the premises before and after you visit and also use the gel provided.  Staff will provide any information and advice about infection control to you and your visitors as required.


You are requested to send your personal laundry home. Please inform staff on admission if this presents any difficulty


Newspapers can be ordered. You may pay for these daily or at the end of your stay.


Each bedroom has a telephone, which you are welcome to use as required (limits may apply - please speak to a member of staff if unsure). In order to dial out press 9, and then dial as you would at home. Incoming calls can also be received directly.


Pendleside operates a no-smoking policy. However, a smokers’ lounge is provided for patients only use.  Due to legislation it is not permissible for nurses/­volunteers to sit with patients while they smoke.  Smoking in the Hospice grounds is not permitted; however visitors may use the smoking shelter adjacent to the lower car park.


We have a comfortable and spacious dining room but you may dine in your own room if you prefer. A variety of meal choices will be offered and special diets can be catered for. You may request meals at any time. However, the following are approximate meal times.

  • Breakfast from 8.00am
  • Lunch 12.00 noon - 1.00pm
  • Tea 5.00pm - 6.00pm

Snacks, supper and prescribed supplement drinks may be requested at any time.  You and your visitors are encouraged to help yourselves to drinks.

When can I have visitors?

Visiting is between 2pm and 8pm daily, this allows patients to receive the care and rest they need.  We ask visitors to avoid meal times unless actively assisting the patient.  Children are welcome, but must be supervised by an adult at all times.

We recognise that there may be times when you would like someone to stay with you; in this instance, flexibility with visiting times can be provided by discussion with the clinical team. If there is a need to stay overnight accommodation is available.

Pets are also allowed to visit but this should be discussed with a member of the clinical team prior to the visit, pets must also be supervised at all times.

Flowers are permitted.

Discharge planning

The inpatient unit is a short-stay unit and we aim to help our patients to return home where possible, or to an alternative place of care if required. For this reason, it is normal to begin discussing your future care soon after admission. This is to enable the relevant agencies, e.g. social worker, to be contacted. Please be assured that we will provide you with the required information to help you make decisions regarding your future care.

What if English is not my first language?

If English is not your first language we have a translator service available.

How do I contact the inpatient unit?

You can contact the inpatient unit seven days a week by telephoning 01282 440101.