Inpatient unit


Coronavirus update: during the current pandemic visiting times are subject to change; please contact us for more information.

Pets and flowers are not allowed under Covid regulations but we hope to re-instate this as soon as possible.

During the current Covid pandemic we have additional rooms which have been refurbished to provide inpatient care.


The inpatient unit provides assessment and symptom control, rehabilitation and end-of-life care for people 17 years of age or over, with a life limiting illness. We regret but the inpatient unit is unfortunately not a long term place of care.

The unit has 10 rooms, all with en-suite (toilet & washbasin), Smart TVs, and patio doors opening onto the gardens.

Relatives overnight accommodation is available to sleep up to two people; however, this is dependent on individual need.

How can I access the inpatient unit?

Referrals will be accepted from any patient, relative, carer or healthcare professional. When referrals are received contact may be made with relevant health care professionals to obtain clinical information. You may complete the referral form above and post  it to the address shown at the top of the form. Alternatively, you can Email the completed form to: [email protected]

For an urgent referral 'out of hours' or at weekend please phone 01282 440101

What happens next?

When a referral has been received, it will be discussed by the medical and nursing team and prioritised according to individual need and bed availability. Once we are in a position to offer you a bed, a member of the nursing team will contact you to organise your admission.

Admission can usually be on the same day, and transport can be arranged if necessary.

What should I bring?

  • Comfortable day clothes (if you wish to get dressed).
  • Night clothes
  • Dressing gown and slippers
  • Toiletries
  • Tissues
  • Small change for newspapers
  • Walking sticks, zimmer frames, spectacles, dentures, hearing aids etc.
  • Details of any pending medical or hospital appointments

It is possible to bring electrical items with you, such as laptops; however, these will need to be checked by our maintenance team before use.

We would prefer you not to bring valuables or large amounts of money into the Hospice. We cannot accept responsibility for money or valuables kept in your bedroom, but they can be retained in our safe.

It is most important that you bring the medication you are currently prescribed in the original container(s); these will be used during your stay with us. Also, bring any dressings, catheter bags, continence equipment and your own nebuliser if you have one.

Who will be looking after me?

The inpatient team is made up of specialist doctors, registered nurses, healthcare assistants and volunteers, supported by the rehabilitation, spiritual care, family support, complementary therapy, catering and domestic teams.

You will be told the name of the nurse looking after you each day.

What happens during admission?

When you first arrive you will be met and given time to settle in before being seen by a member of the team. You will be involved in the planning of your care and treatment during your stay. It may be necessary to review and change some of your medication in order to better control your symptoms. We will discuss why we are making these changes with you, and if you agree, with your family too.

The inpatient unit currently operates a system of key nursing, whereby we aim for a small group of nurses to be involved in your care.

We will respect your culture, religious beliefs, physical, personal and emotional needs. We will also seek to maintain your right to privacy in relation to your own space, belongings and financial affairs.

Infection Control

Nowadays, much is written about acquired infections. You will notice alcohol gel dispensers by the entrance to the inpatient unit and outside each room. It is advisable that you wash your hands on the premises before and after you visit and also use the gel provided. Staff will provide any information and advice about infection control to you and your visitors as required.


You are requested to send your personal laundry home. Please inform staff on admission if this presents any difficulty.


Newspapers can be ordered; there is not charge for a daily newspaper, but donations are welcome..


Each bedroom has a telephone, but you may use your own mobile phone if your prefer.


Pendleside operates a no-smoking policy. However, there is a room which is designated for smoking, but due to current legislation this is for patients' use only, and it is not permissible for nurses/­volunteers to sit with patients while they smoke. Smoking in the Hospice grounds is not permitted; however visitors may use the smoking shelter adjacent to the lower car park.


We have a comfortable and spacious dining room but you may dine in your own room if you prefer. A variety of meal choices will be offered and special diets can be catered for. You may request meals at any time. However, the following are approximate meal times.

  • Breakfast: from 8.00am
  • Lunch: 12.00 noon - 1.30pm
  • Tea: 5.00pm - 6.30pm

Snacks, supper and prescribed supplement drinks may be requested at any time. You and your visitors are encouraged to help yourselves to drinks.

Volunteers help the nursing staff with some of their duties, including giving out meals.

When can I have visitors?

See Coronavirus update

Visiting is between 2pm and 8pm daily, this allows patients to receive the care and rest they need. We ask visitors to avoid meal times unless actively assisting the patient. Children are welcome, but must be supervised by an adult at all times.

We recognise that there may be times when you would like someone to stay with you; in this instance, flexibility with visiting times can be provided by discussion with the clinical team. If there is a need to stay overnight accommodation is available, but this is dependent on individual need.

Pets are also allowed to visit but this should be discussed with a member of the clinical team prior to the visit, pets must also be supervised at all times (see Covid update).

Flowers are permitted (see Covid update).

Discharge planning

The inpatient unit is a short-stay unit and we aim to help our patients to return home where possible, or to an alternative place of care if required. For this reason, it is normal to begin discussing your future care soon after admission. This is to enable the relevant agencies, e.g. social worker, to be contacted. Please be assured that we will provide you with the required information to help you make decisions regarding your future care.

What if English is not my first language?

If English is not your first language we have a translator service available.

How do I contact the inpatient unit?

You can contact the inpatient unit seven days a week by telephoning 01282 440101.