Philosophy of Care

Pendleside exists to promote and enhance quality of life for people with life-limiting illnesses, their families and carers; by delivering specialist and holistic palliative care, which addresses their individually assessed physical, psychological, social and spiritual needs.

Our care is planned and continually monitored to ensure appropriateness as needs may change. Effective communication with our service users, their families and their carers is fundamental to our relationship with them. Their confi­den­ti­ality, privacy, dignity and choice are respected at all times.

Our multi-disciplinary approach facilitates integrated support in our inpatient,  day service and outpatients and community services; in collaboration with other local care providers.

Care is underpinned by relevant research, best practice guidance and professional codes of practice.

Our care is free of charge to those we serve.

If you want to raise a concern or a complaint

We hope that you are entirely satisfied with the care you or your relative receives at Pendleside.

However, we acknowledge that things sometimes go wrong, and our aim is to give you a speedy and thorough response if you are dissatisfied with the care or treatment we provide. We genuinely want to know when things go wrong so that we can try and put them right and learn from your experience to improve our services to others.

Should you want to make a complaint, please refer to our guide at the top of the page.

You can also make a complaint to the CQC via their website http://­www.­cqc.­org.­uk/­content/­complain-about-service-or-provider or by telephoning 03000 61 61 61.