Hospice at Home

Many people, when faced with a life-limiting illness, wish to be cared for in their own home. Our hospice at home (H@H) team work in Burnley and Pendle communities, providing care and support to people aged 17 years and over according to their individual needs and family circumstances.

H@H operates 7 days a week, services include:

  • Nursing assessments and reviews
  • Symptom management (administration of anticipatory medication, syringe drivers)
  • Admission avoidance and crisis care/support
  • Supported discharge from Hospital and IPU
  • Urgent response to deterioration in patients condition
  • Emotional support visits
  • Respite visits
  • Night sits
  • End of life care - providing 24 hr care for patients who's preferred place of care is their own home
  • Personal care - in certain circumstances e.g crisis management, awaiting care package allocation

How can I access Hospice at Home?

Referrals are accepted from patients, relatives, carers and healthcare professionals. It is important that the patient consents to the referral before it is completed and we may need to contact relevant healthcare professionals to obtain more clinical information. You may complete the referral form and email the completed form to:  [email protected]

For an urgent referral, or if you are unable to complete the referral form, please phone 01282 440106 between 7.30am and 10.00pm Monday to Sunday.

We do accept referrals through the post but this will add delays to us receiving it and being able to offer services

What happens next?

When a referral has been received, a member of the H@H team will telephone to arrange an assessment visit (Monday - Sunday) at a time that is convenient to the patient. At the assessment, we will discuss the patients care needs and agree a plan of how we can provide the care and support needed.

We review plans of care and support on a regular basis and we recognise that there are occasions when care needs can increase or alter due to change in circumstances; we always aim to respond quickly to any changes and provide extra support as required.

If a persons condition changes and they need extra support from H@H, please contact us on 01282 440106 and we will arrange a review as soon as possible.

Who will be looking after me?

The Hospice at Home team is made up of registered nurses, healthcare assistants and volunteers, supported by the rehabilitation, family support and complementary therapy team.

Your own GP will continue to provide medical care; H@H staff can also seek advice from the Hospice medical team on the patient’s behalf, if appropriate. The nurses will liaise with other professionals who may be involved in the patient’s care, for example district nurses, community specialist palliative care nurses, palliative care consultants and social workers.

How do I contact Hospice at Home?

You can contact the Hospice at Home team seven days a week by telephoning 01282 440106 between 7.30am and 10pm.

Smoking policy

To help protect our staff we ask you to do everything possible to provide a smoke-free environment when our staff visit your home. If possible we ask you to try to keep one room smoke-free at all times and not to smoke or let anyone else smoke in the house.

What if English is not my first language?

If English is not your first language we have a translator service available.

For more information, please contact the Hospice at Home service on 01282 440106 or email the Hospice at Home Manager Alison Sutcliffe: [email protected]