How to make a complaint

We hope that you are entirely satisfied with the services we provide at Pendleside.

However, we acknowledge that things sometimes go wrong, and our aim is to give you a speedy and thorough response if you are dissatisfied with any aspect of our service provision. We genuinely want to know when things go wrong so that we can try and put them right and learn from your experience to improve our services.

Should you want to make a complaint, please refer to our guide at the top of the page.