Pendleside Hospice COVID-19 Response

In response to the ongoing COVID-19 situation, Pendleside Hospice is continuously implementing alterations and plans in order to protect the safety and well-being of its patients, staff, volunteers and community. The Hospice is adapting each day to follow Government and NHS guidelines. This may change on a daily or even hourly basis, so if you are involved with, or planning to come to the Hospice, please check back regularly for the latest information and advice.

Inpatient Unit 

All visitors to Pendleside must wear face coverings. If you do not have a face covering, then we are able to provide you with one (available from reception – donations welcome)

***From Thursday 1st October- Change in Visiting***

Due to an increasing rise in COVID-19 cases locally, only 1 visitor is permitted at a time.

General Visiting

  • 5 named visitors per patient (not to be changed)
  • Children will now be included within the named 5 and must not be added as additional visitors.
  • Visiting times 2pm-5pm only
  • Only 1 visitor allowed at a time Visitors must wear face coverings and these must be worn at all times, especially within patient bedrooms
  • All visitors must use alcohol hand gel before they enter the Inpatient unit and when leaving.
  • Please leave the patients bedroom when clinical staff are providing cares or reviewing patients unless specifically asked to stay by a member of staff.
  • Visitors must not congregate on corridors or wait in reception – waiting areas are closed. You will need to return to your car or wait outside until the patient is available to accept visitors.
  • If a patient has COVID-19 or suspected of COVID-19, their visitors will be required to wear PPE (Glasses, Surgical Face Masks and Aprons) and number of named visitors may be reduced


  • If a patient becomes end of life, one visitor will be permitted to stay outside of visiting times but face coverings must be worn at all times

Any visitor who is unwell, self-isolating due to symptoms of COVID-19 or living in the same house as a person with COVID-19 symptoms will not be permitted to visit and must abide by the Governments self-isolating rules.

Symptoms of COVID-19 are:

  • Dry persistent cough and/or
  • Temperature greater than 37.8oC
  • Loss of taste or sense of smell

We understand that these changes may be difficult for our patients and visitors but in these unprecedented times, it is imperative that we protect the safety of our staff and patients and other visitors to the unit and thank you for your understanding and support.

Our Family Support team are available to provide telephone support to any family, please ring 01282 440102

If you have any concerns, please speak with a member of staff


A message from Pendleside Hospice's Chief Executive

#Protec­tPe­ndleside during the coronavirus outbreak

As you may have seen by now Pendleside Hospice has had to launch our “Keep Your Hospice Open” campaign and whilst we are all experiencing worrying times, here at Pendleside we are also concerned for our ability to continue to care for the people of Burnley and Pendle who need Hospice support over the difficult weeks and months ahead.

I appreciate that you may yourself be experiencing hardship in many ways as a result of coronavirus pandemic, but I also know from the great many messages of support and offers of help, that you, the people in our community want to assist us in maintaining our services, so I’m calling on you to help to support our patients during the coronavirus outbreak.

In light of the huge financial losses in charitable income expected in the forthcoming months, we need your support now more than ever. Please consider supporting us in any way you can.

Ways you can help are joining our lottery, or making a one off or regular donation via our website, www.­pendleside.­org.­uk or donating on our Appeal Page, www.­justgiving.­com/­campaign/­pendle­side­cov­id19ap­peal. We will also be running some exciting virtual fundraising events that you can get involved in from the safety of your own home so like and follow us on social media to keep up to date.

I would like to take this opportunity to sincerely thank our staff, volunteers and supporters for standing by us during these unprecedented, difficult times.

Any support you can give will be very much appreciated in helping us to be there at people’s time of need.

With all best wishes,

Helen McVey

Chief Executive

Please contact the Hospice Reception on 01282 440100 or email us at with any queries you may have.

Pendleside lends a friendly ear

At Pendleside hospice we have a counselling team for people affected by bereavement, not just those that have lost someone at Pendleside, but anyone in our community.

During these difficult times, we would like to offer anyone that feels they need support to get in touch so that we can try to help them manage current events. Whereas we cannot offer advice, we would be happy to talk to support anyone who is affected by the COVID-19 outbreak and consequences. This can include anxieties, loneliness, coping with isolation and/or coping with changes to their lives at as a result of self-isolation; as well as our typical remit of bereavement. For some, this could be just simply someone to talk to.

All of our counsellors are experienced, qualified and BACP registered, if you feel you need to talk to someone please call 01282 440102 Monday to Friday from 9am-5pm. We have a private voicemail so if you need to leave a message you can do so safely and with confidentiality assured.