Pendleside Hospice COVID-19 Response

In response to the ongoing COVID-19 situation, Pendleside Hospice is continuously implementing alterations and plans in order to protect the safety and well-being of its patients, staff, volunteers and community. The Hospice is adapting each day to follow Government and NHS guidelines. This may change on a daily or even hourly basis, so if you are involved with, or planning to come to the Hospice, please check back regularly for the latest information and advice.

Inpatient Unit 

***From Tuesday 12th January 2021 - Change in Visiting***

General Visiting

  • Maximum of 5 named visitors per patient (not to be changed) – only 1 visitor at a time.
  • Visiting times 2-5pm only, these may be extended for patients in the last hours of life. Please speak a member of the nursing staff if you have any queries.
  • You will need to use the buzzer to access Reception, Reception staff will screen you prior to allowing you in the building. If the patient already has a visitor, you will be asked to wait outside.
  • You will be asked to take your temperature – Wall mounted thermometer is next to reception.
  • Visitors must wear Surgical Face Masks, aprons and gloves and these must be worn at all times, especially within patient bedrooms - Surgical Face Masks will be provided at reception, aprons and gloves are available at the entrance to each Wing.
  • All visitors must use alcohol hand gel before they enter the Inpatient unit and when leaving.
  • Eating and drinking is not permitted within the patient bedrooms or within the Inpatient Unit.
  • Aprons and gloves must be removed within the patient bedrooms on leaving and hands cleaned with alcohol hand gel.
  • Surgical Face Masks must be disposed in the bin provided on leaving the Hospice.
  • Please leave the patients bedroom when clinical staff are providing cares or reviewing patients unless specifically asked to stay by a member of staff.

              -  Visitors must not congregate on corridors or wait in reception – waiting areas are closed. You will need to return to your car or wait outside until the patient is available to accept visitors

  • If a patient has COVID-19 or is suspected of COVID-19, visitors will not be allowed to visit. The only exception is for last hours of life, where visiting will be restricted and full PPE must be worn (Visor, Surgical Mask, Gown and gloves).
  • We can facilitate live video visits e.g FaceTime, Zoom, Whatsapp – please ask if you would like to arrange this.

Any visitor who is unwell, self-isolating due to symptoms of COVID-19 or living in the same house as a person with COVID-19 symptoms will not be permitted to visit and must abide by the Governments self-isolating rules.

Symptoms of COVID-19 are:

  • Dry persistent cough and/or
  • Temperature greater than 37.8oC
  • Loss of taste or sense of smell

We understand that these changes may be difficult for our patients and visitors but in these unprecedented times, it is imperative that we protect the safety of our staff and patients and other visitors to the unit and thank you for your understanding and support.

Our Family Support team are available to provide telephone support to any family, please ring 01282 440102. If you have any concerns, please speak with a member of staff

A message from Pendleside Hospice's Chief Executive

#Protec­tPe­ndleside during the coronavirus outbreak

As you may have seen by now Pendleside Hospice has had to launch our “Keep Your Hospice Open” campaign and whilst we are all experiencing worrying times, here at Pendleside we are also concerned for our ability to continue to care for the people of Burnley and Pendle who need Hospice support over the difficult weeks and months ahead.

I appreciate that you may yourself be experiencing hardship in many ways as a result of coronavirus pandemic, but I also know from the great many messages of support and offers of help, that you, the people in our community want to assist us in maintaining our services, so I’m calling on you to help to support our patients during the coronavirus outbreak.

In light of the huge financial losses in charitable income expected in the forthcoming months, we need your support now more than ever. Please consider supporting us in any way you can.

Ways you can help are joining our lottery, or making a one off or regular donation via our website, www.­pendleside.­org.­uk or donating on our Appeal Page, www.­justgiving.­com/­campaign/­pendle­side­cov­id19ap­peal. We will also be running some exciting virtual fundraising events that you can get involved in from the safety of your own home so like and follow us on social media to keep up to date.

I would like to take this opportunity to sincerely thank our staff, volunteers and supporters for standing by us during these unprecedented, difficult times.

Any support you can give will be very much appreciated in helping us to be there at people’s time of need.

With all best wishes,

Helen McVey

Chief Executive

Please contact the Hospice Reception on 01282 440100 or email us at with any queries you may have.

Pendleside lends a friendly ear

At Pendleside hospice we have a counselling team for people affected by bereavement, not just those that have lost someone at Pendleside, but anyone in our community.

During these difficult times, we would like to offer anyone that feels they need support to get in touch so that we can try to help them manage current events. Whereas we cannot offer advice, we would be happy to talk to support anyone who is affected by the COVID-19 outbreak and consequences. This can include anxieties, loneliness, coping with isolation and/or coping with changes to their lives at as a result of self-isolation; as well as our typical remit of bereavement. For some, this could be just simply someone to talk to.

All of our counsellors are experienced, qualified and BACP registered, if you feel you need to talk to someone please call 01282 440102 Monday to Friday from 9am-5pm. We have a private voicemail so if you need to leave a message you can do so safely and with confidentiality assured.