Pendleside Hospice COVID-19 Response

In response to the ongoing COVID-19 situation, Pendleside Hospice is continuously implementing alterations and plans in order to protect the safety and well-being of its patients, staff, volunteers and community. The Hospice is adapting each day to follow Government and NHS guidelines. This may change on a daily or even hourly basis, so if you are involved with, or planning to come to the Hospice, please check back regularly for the latest information and advice.

Inpatient Unit 

***From Wednesday 3rd February 2021 - Visiting Procedures***

Time: 2pm – 7pm  (Monday to Sunday)

Testing: All visitors must have a lateral flow test (once a week) prior to being allowed to visit. They will be issued with a 7 day visitors pass following a negative result or proof of exemption. Any visitor refusing to be tested will not be permitted to visit. A 7 day visitors pass will be issued and must be shown at reception to be able to visit.

Number of Visitors: Each patient will be asked to nominate 5 people for their visitors list. This list must not be changed and cannot be increased above the 5 named people.

We recommend that only 1 person visits at a time but will allow a maximum of 2 people to visit at the same time.

Hand Hygiene: Visitors must use Alcohol hand gel when entering the building and when leaving the building.

Temperature checks: All visitors must check their temperature when checking in at reception. Any person with a raised temperature will not be permitted to visit.

PPE: All visitors must wear gloves, apron and surgical mask. These must be put on before entering the patients room.

Apron and gloves must be removed before leaving the patients bedroom and washing hands immediately.

Surgical masks must be removed before leaving the building followed by use of alcohol hand gel.

Food/Drink: Visitors are not permitted to eat and/or drink in the patients bedroom.

Patients with COVID: Visiting is not permitted during the 14 day isolation period except in exceptional circumstances, for example if the patient was believed to be in the last day or hours of life. Further information will be discussed on an individualised basis.

Swabbing patients: All patients are screened for COVID on admission, including swabbing. Visiting may not be permitted until the results of the swab are received – usually 24 hrs.

Visitors with COVID: Any visitor who tests positive for COVID will not be allowed to visit in any circumstances within their 10 day isolation period

Unwell visitors: Any visitor who is unwell must not visit the Hospice. Any visitor who has COVID symptoms must self isolate and arrange a COVID test asap.

Symptoms of COVID-19 are:

  • Dry persistent cough and/or
  • Temperature greater than 37.8oC
  • Loss of taste or sense of smell

End of Life Visiting: Patients who are in the last days of life will be allowed visiting outside of the visiting times. All other restrictions remain in place

Visiting restrictions are reviewed on a regular basis and subject to change in line with local and national guidance.

We understand that these changes may be difficult for our patients and visitors but in these unprecedented times, it is imperative that we protect the safety of our staff and patients and other visitors to the unit and thank you for your understanding and support.

Our Family Support team are available to provide telephone support to any family, please ring 01282 440102. If you have any concerns, please speak with a member of staff.

A message from Pendleside Hospice's Chief Executive

#Protec­tPe­ndleside during the coronavirus outbreak

As you may have seen by now Pendleside Hospice has had to launch our “Keep Your Hospice Open” campaign and whilst we are all experiencing worrying times, here at Pendleside we are also concerned for our ability to continue to care for the people of Burnley and Pendle who need Hospice support over the difficult weeks and months ahead.

I appreciate that you may yourself be experiencing hardship in many ways as a result of coronavirus pandemic, but I also know from the great many messages of support and offers of help, that you, the people in our community want to assist us in maintaining our services, so I’m calling on you to help to support our patients during the coronavirus outbreak.

In light of the huge financial losses in charitable income expected in the forthcoming months, we need your support now more than ever. Please consider supporting us in any way you can.

Ways you can help are joining our lottery, or making a one off or regular donation via our website, www.­pendleside.­org.­uk or donating on our Appeal Page, www.­justgiving.­com/­campaign/­pendle­side­cov­id19ap­peal. We will also be running some exciting virtual fundraising events that you can get involved in from the safety of your own home so like and follow us on social media to keep up to date.

I would like to take this opportunity to sincerely thank our staff, volunteers and supporters for standing by us during these unprecedented, difficult times.

Any support you can give will be very much appreciated in helping us to be there at people’s time of need.

With all best wishes,

Helen McVey

Chief Executive

Please contact the Hospice Reception on 01282 440100 or email us at [email protected] with any queries you may have.

Pendleside lends a friendly ear

At Pendleside hospice we have a counselling team for people affected by bereavement, not just those that have lost someone at Pendleside, but anyone in our community.

During these difficult times, we would like to offer anyone that feels they need support to get in touch so that we can try to help them manage current events. Whereas we cannot offer advice, we would be happy to talk to support anyone who is affected by the COVID-19 outbreak and consequences. This can include anxieties, loneliness, coping with isolation and/or coping with changes to their lives at as a result of self-isolation; as well as our typical remit of bereavement. For some, this could be just simply someone to talk to.

All of our counsellors are experienced, qualified and BACP registered, if you feel you need to talk to someone please call 01282 440102 Monday to Friday from 9am-5pm. We have a private voicemail so if you need to leave a message you can do so safely and with confidentiality assured.