Five Pillars of strength guide Pendleside through its next era

A new era is set to dawn for Pendleside Hospice and it has set its strategy around the ‘Five Pillars Of Pendleside’ – which are Proud To Be Pendleside; Community Collaboration; Care Delivery; Governance; and Sustainability.

The four-year strategy was announced this week after the hospice had successfully worked through the most challenging period in its 33-year history as it survived the full thrust of the Covid-19 pandemic.

Chief executive Helen McVey said: “Over the next four years we aim to provide the highest quality services possible to our local community, which are easily accessible by all who need them.”

The goals of the Five Pillars are as follows:

Proud To Be Pendleside: That people identify Pendleside as a good place to work and volunteer and is the health care organisation of choice to work and volunteer.

Community Collaboration: To build a compassionate community involving, influencing and working in partnership with all stakeholders to enhance palliative and end-of-life care.

Care Delivery: To reach out to as many people as possible who need its care.

Governance: The hospice meets its regulatory requirements and manages risk effectively.

Sustainability: The services are sustainable in the changing external environment.

Pendleside cares for more than 1,500 people each year across a number of services, which include:

Inpatients; community services including hospice at home; health, wellbeing and rehabilitation service including outpatients; family support including carer and bereavement support; spiritual care; complementary therapy; and psychological support.

These services are supported by Pendleside’s catering and domestic, maintenance, finance and administration; fundraising; and retail teams.

Helen said: “Pendleside exists to enhance the quality of life for people living in our community with advancing long-term and life-limiting illnesses through to end of life and in bereavement.

“Our vision is that every adult with advancing long-term and life-limiting illnesses and those most important to them within our community will receive timely and equitable access to high quality services, delivered by appropriately trained staff and volunteers.

“Our values of care, compassion and support underpin everything that we do at Pendleside.”

Referrals are accepted from any patient, relative, carer or health care professional but can only be made with a patient’s consent.

Alternatively, you can email [email protected] or if you want to speak to a member of the hospice clinical team, you can telephone: Inpatient Unit 01282 440101 (24 hours); Hospice at Home 01282 440101 (between 7.30am and 10pm daily); Day Services 01282 440110 (between 8.00am and 6.00pm Monday to Friday); Family Support 01282 440102; and main reception 01282 440100.